What You Should Do
Talk to the person who sold you the product or service. If this person cannot help you, speak with a supervisor, then the store manager or owner. Be calm, courteous and friendly. Do not threaten. Be specific about wanting replacement, a refund or repair.
If you are not satisfied, the faster you complain to us, the better your chances for a resolution. Include problem history with date and location of purchase; copies of all documents; and your work and home numbers.
What Happens to Your Complaint
Consumer Protection staff will contact the business. Although we cannot force a business to resolve a complaint, our contact with the company often results in a solution.
You will receive a message from us within 14 days of receiving your complaint. Because of the volume of complaints we receive, it may take up to 90 days to complete the complaint process.
Filing a Complaint Online
To file a general consumer complaint online, click here.
You can also file an online complaint for these specific consumer issues:
Filing a Complaint by Mail
To submit a complaint to DATCP by mail,
download a consumer complaint form in English or Spanish here or contact the Consumer Protection Hotline at (800) 422-7128 to request a form by mail.