Bureau Home / File a Consumer Complaint
| The Department of Agriculture, Trade and Consumer Protection (DATCP) is Wisconsin's primary consumer protection agency. Its Bureau of Consumer Protection educates consumers on best practices to combat and avoid scams, fraud, and unfair business practices. DATCP is ready to provide consumers and businesses with free resources, answer their questions, and assist them if they have lost money or private data to theft.
|
Acceda a esta página en español.
Before You File a Complaint
Talk or write to the person who sold you the product or service. If this person cannot help you, speak with a supervisor, manager, or owner. Be calm, courteous, and friendly. Do not threaten. Be specific about wanting a replacement, a refund, or a repair.
If you are not satisfied with the business's response, the faster you file a complaint with DATCP, the better your chances are for a resolution. Include problem history with date and location of purchase, copies of all documents, and your contact information.
File a Complaint
Consumers can file a complaint online or by mail. DATCP will contact you once Consumer Protection staff have reviewed your complaint - typically within one week of receiving it. Consumer Protection staff will then contact the business on your behalf. Although DATCP cannot force a business to resolve a complaint, this contact often results in a solution.
To File Online
Please choose the category that best describes your complaint:
If your issue is not covered by the above options, you can also file a general complaint.
If you wish to inform DATCP about an unsolicited call or text message for awareness and tracking but are not requesting any additional follow up, file a
telemarketing/Do Not Call fast track complaint.
To File by Mail
To submit a consumer complaint to DATCP by mail, download the appropriate consumer complaint form linked above or contact DATCP's Consumer Protection Hotline to request a form be mailed to you. Attach copies of all documentation that supports your complaint, such as receipts, invoices, contracts, canceled checks, advertisements/catalog pages, lease documents, telephone bills, etc. Mail the completed form and copies of relevant documents to:
DATCP Bureau of Consumer Protection
PO Box 8911
Madison, WI 53708-8911