File a Consumer Complaint

​ ​​What You Should Do

Talk to the person who sold you the product or service. If this person cannot help you, speak with a supervisor, then the store manager or owner. Be calm, courteous and friendly. Do not threaten. Be specific about wanting replacement, a refund or repair.

If you are not satisfied, the faster you complain to us, the better your chances for a resolution. Include problem history with date and location of purchase; copies of all documents; and your work and home numbers.

What Happens to Your Complaint

Consumer Protection staff will contact the business. Although we cannot force a business to resolve a complaint, our contact with the company often results in a solution.

We will contact you, once we have reviewed your complaint, typically within a week of receiving your complaint.

Filing a Complaint Online

To file a general consumer complaint online, click here.

You can also file an online complaint for these specific consumer issues:

Filing a Complaint by Mail

To submit a complaint to DATCP by mail, download a consumer complaint form in English or Spanish here or contact the Consumer Protection Hotline at (800) 422-7128 to request a form by mail.