What You Should Do
Talk to the person who sold you the product or service. If this person cannot help you, speak with a supervisor, then the store manager or owner. Be calm, courteous and friendly. Do not threaten. Be specific about wanting replacement, a refund or repair.
If you are not satisfied, the faster you complain to us, the better your chances for a resolution. Include problem history with date and location of purchase; copies of all documents; and your work and home numbers.
What Happens to Your Complaint
Consumer Protection staff will contact the business. Although we cannot force a business to resolve a complaint, our contact with the company often results in a solution.
We will contact you,
once we have reviewed your complaint, typically within a week of receiving your
Filing a Complaint Online
To file a general consumer complaint online, click here.
You can also file an online complaint for these specific consumer issues:
Filing a Complaint by Mail
To submit a complaint to DATCP by mail,
download a consumer complaint form in English or Spanish here or contact the Consumer Protection Hotline at (800) 422-7128 to request a form by mail.