January 15, 2015
| December 30, 2014 | American Airlines Inc. | Customer names, email addresses, phone numbers, mailing addresses, dates of birth, the last 4 digits of the passport number, the last 4 digits of the card number stored in the account, the card expiration date, AAdvantage numbers, information about miles, mileage activity and the amount of mileage points. |
10,000 American Airlines AAdvantage accounts. | On Thursday, January 15, American Airlines Inc. reported a data breach that occurred on or about December 30, 2014 in which a third party used email addresses and passwords obtained from external sources to log into certain accounts. The breach affects AAdvantage customers which has about 70 million participants. It is estimated that only about 10,000 accounts were affected. The exposed information may include customer names, email addresses, phone numbers, mailing addresses, dates of birth, the last 4 digits of the passport number, the last 4 digits of the card number stored in the account, the card expiration date, AAdvantage numbers, information about miles, mileage activity and the amount of mileage points. The company has locked compromised AAdvantage accounts and is instructing consumers to create new accounts, using a new password. Consumers will then need to contact AAdvantage Customer Service by calling 1-800-882-8880 to request their miles from their old account be transferred to their new account. American Airlines is also offering one year of free credit monitoring services from Experian’s ProtectMyID Alert program. Consumers have until April 30, 2015 to access the offer and must do so following the instructions in their breach notice which contains a unique code. The investigation is ongoing and the company is working closely with law enforcement. If you feel you are a victim of identity theft as a result of this breach, contact the Bureau of Consumer Protection at (800) 422-7128 or email us at
DATCPWisconsinPrivacy@Wisconsin.gov. |