Ever had a problem getting items like kitchen appliances,
snow blowers, camera equipment, shoes or furniture fixed? If so, you are not
alone. Many consumer complaints deal with unsatisfactory work, or misdiagnosis
of the problem.
In Wisconsin, there are no specific laws that regulate
repair shops. To avoid problems, consumers should do some homework first.
When an item needs fixing, consider the following:
Is the item covered by a warranty?
Does the repair shop you are considering specialize in this
type of repair?
The reputation of the repair shop. Ask for references. Check
Contact the Bureau of Consumer Protection to see if there
are complaints on file by calling (800) 422-7128.
Shop around. Compare prices for the same service performed
by other repair shops.
Get a written estimate for repairs. According to Wisconsin
Stat. s. 100.195, no business may charge higher than agreed upon for consumer
goods and services, or charge for unauthorized goods and services.
Ask if the repair work will be under a warranty.
Keep written notes and all documents involved with the
What happens if you fail to pick up your repaired item or do
not have the money to pay for it?
Can the repair shop sell your belongings?
According to Wisconsin Stat. s. 779.71, if you have an item
laundered, pressed, cleaned, glazed, dyed, altered or repaired, a repair shop
can sell your item if it has not been picked up for a period of six months or
more. Before a repair shop can sell your item, it must notify you by registered
letter of the time and place of the sale. You must be notified at least 30 days
before the date of sale.