Client Assistance Program

About the Client Assistance Program

Congress established the Client Assistance Program (CAP) under the Rehabilitation Act of 1973, as amended by the Workforce Innovation and Opportunity Act (WIOA).

The purpose of CAP is to provide information, referral and dispute resolution services to applicants or clients of the Division of Vocational Rehabilitation (DVR), Independent Living Centers (ILC), and/or Native American Vocational Rehabilitation (NAVR) programs in the State of Wisconsin.

CAP is located in the Department of Agriculture, Trade and Consumer Protection.

Some services CAP can provide include:

  • Information and assistance to individuals who have questions or a dispute with DVR, an ILC or NAVR Program.

  • Advising the applicant or client of their rights, and discussing potential ways to resolve a problem.

  • Identifying if it may be possible to resolve a complaint/concern through negotiation or mediation.

  • Advising how the formal appeal process works.

  • Representation at a formal hearing if a review of the complaint shows merit and other attempts to resolve the issue have failed.

For questions about the Client Assistance Program (CAP), contact:

Deb Henderson-Guenther
CAP Director
(608) 224-5071 (V/TTY) or 1-800-362-1290
Email: Deb.HendersonGuenther@wisconsin.gov

Karla Reehl
CAP Advocate
(608-224-5070) or 1-800-362-1290
Email: karla.reehl@wisconsin.gov


Mailing address:
 
Client Assistance Program (CAP)
2811 Agriculture Drive
P.O. Box 8911
Madison, WI 53708-8911