Wisconsin Department of Agriculture, Trade and Consumer Protection

serving the state of wisconsin since 1839

DATCP works to assure safe food, healthy people, animals, plants and environment, vibrant agriculture and fair business practices.

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Motor Vehicle Repair Complaint Form

Wisconsin residents who have a complaint concerning a business in or out of Wisconsin, or anyone outside the state if the complaint involves a Wisconsin business, may file a complaint by completing the following online consumer complaint form.

Important

In order for us to help you with this complaint, please provide copies of important documents, such as the sales receipt, repair order, warranty, cancelled check within 10 days. You can send scanned copies of these items to us by attaching them to this form, emailing them to datcphotline@wisconsin.gov or by mailing copies to:

Department of Agriculture Trade & Consumer Protection
Bureau of Consumer Protection
PO Box 8911
Madison, WI 53708-8911

Online Motor Vehicle Repair Complaint Form

This complaint and the information provided will be used in efforts to resolve the problem and will typically be shared with the party complained against. It may also be used to enforce applicable state laws. Under Wisconsin's Open Records Law, Wis. Stats. § 19.31, this complaint will be available for public review upon request, this complaint will be available for public review upon request. Omit or mark out any confidential or personal information (e.g., checking account number, credit card number, Social Security Number, date of birth, etc.) prior to submitting information to our office.

* Indicates a required field.

Your information:

You have the option of remaining anonymous. However, if you do not complete these fields, we will not be able to assist you.

Select one:
*First name: (Required)
 Middle initial:
*Last name: (Required)
*Email address: (Required)
(Example: name@wi.gov)
*Verify email address: (Required)
*Street address: (Required)

(Either a street address or PO Box is required)
Address line 2, or Apt#:
PO Box:
*City: (Required)
*State: (Required)
*Zip code: (Required)
(Example: xxxxx or xxxxx-xxxx)
County:
Home phone:
(Example: xxx-xxx-xxxx)
Work phone:
(Example: xxx-xxx-xxxx)
Cell phone:
(Example: xxx-xxx-xxxx)
Phone me between 8:00 a.m. and 4:00 p.m. at:
Best time to call:

Information about the business your complaint is against:

*Business name: (Required)
Business address:
Address line 2:
PO Box:
City:
State:
Zip code:
(Example: xxxxx or xxxxx-xxxx)
County:
Business email address:
(Example: name@wi.gov)
Business website address:
Telephone:
(Example: xxx-xxx-xxxx )

Information about your complaint:

(Required)
How old is the person who had contact with the business?
Type of vehicle involved:
At the time of the repair, was the vehicle covered by a salvage certificate?
No Yes


Were instructions written on the original repair order?
No Yes


Did you receive a price estimate before the work was started?
No Yes

If yes, list amount of estimate: $
Was it written on the original repair order? No Yes
Did you sign the estimate section of the repair order? No Yes
Did you receive a copy of the original repair order before repairs were started? If available, please mail a copy or upload
No Yes
Were additional repairs performed?
No Yes

If yes, list the additional repairs:
Did the shop provide a new total estimate for all repairs? No Yes
Did you approve the added repairs? No Yes
If Yes, how did you approve?
In your opinion, did the shop:
No Yes
No Yes
No Yes
No Yes
No Yes
No Yes
No Yes
No Yes
Was the final repair bill (excluding sales tax and towing) more than the amount you authorized?
No Yes
$ (excluding sales tax and towing)
When repairs were finished, did you receive a final invoice itemizing the parts and labor?
No Yes
Did you contact the business about your complaint?
No Yes

(MM/DD/YYYY)

Have you filed this complaint with another agency?
No Yes



Have you contacted a private attorney?
No Yes
Have you started court action?
No Yes

(Required)

(Required)

Add ability to upload up to five documents here. Please double check with Jeanne Burt about the number of documents.

By submitting this form, I state that the information contained is true and accurate to the best of my knowledge.

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