CONSUMER ALERT: Door-to-Door Security System Sales Should Raise an Alarm
July 16, 2014
Media Contact: Jerad Albracht, Senior
Communications Specialist, 608-224-5007 or Jim Dick, Communications Director,
MADISON – Consumers are complaining about door-to-door security system sales
agents talking their way into a number of Janesville and Milwaukee homes. These
salespersons claim that the consumers’ current provider is going out of
business or that they need to provide a required equipment upgrade. The
Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP)
warns homeowners to be on the lookout for these door-to-door operations and to
avoid allowing these individuals into your home.
“If someone comes to your door claiming they represent your
current home security company, call the company to confirm that before handing
over money or signing a contract,” said Sandy Chalmers, Administrator of Trade
and Consumer Protection.
During the spring and summer months, home security or alarm
companies hire traveling sales agents to go door-to-door. In some cases, the
sales agents use high-pressure or deceptive sales pitches to get potential
customers to buy expensive systems they don’t need.
To protect yourself from being ripped off by a door-to-door
sales agent, remember the following tips:
easier and safer to say ‘no’ to someone standing on your doorstep than it
is to try to get someone to leave once they’re inside.
- Most municipalities require door-to-door sales agents
to have permits. Ask to see the permit and a photo ID.
- Look out for high pressure pitches and scare tactics,
particularly if they mention “limited time offers” and claim that you need
to act right away.
law requires door-to-door sales agents to state their name, the company
they represent and the goods or services that they are looking to sell
before they start their sales pitch.
To help protect yourself and your neighbors, report any
suspicious activity to the police. Provide a vehicle make, model and license
plate number if you can.
For additional information or to file a complaint, visit the
Consumer Protection Bureau at http://datcp.wisconsin.gov,
send an e-mail to firstname.lastname@example.org
or call the Consumer Information Hotline toll-free at 1-800-422-7128.
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