The invoices are actually sales pitches for future services. Without questioning the validity of the document, businesses and agencies are at risk of paying for an expense that did not occur.
The Consumer Protection Bureau has sent the company an official warning concerning their violations of state and federal laws prohibiting solicitations disguised as bills. This deceptive practice is not exclusive to Wisconsin – the North Dakota Attorney General issued a cease and desist order against the same company in February, alleging that invoices for products that were never ordered or purchased are in violation of that state’s consumer fraud laws.
If you have recently received an invoice for a “telecom maintenance agreement,” be aware that it may be a solicitation. Make sure that your billing department knows if your organization has had any transactions with the sender before you consider making any payments.
If you received an invoice but did not make a purchase from the company, contact Consumer Protection to file a written complaint. Download a complaint form or file a complaint online at http://datcp.wi.gov. You can also call the Consumer Protection Hotline at 1-800-422-7128.